Privacy Policy

Who we are

Our website address is: https://waantravel.com.

At Visa SG (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or use our visa processing services.

Please read this policy carefully. By using our services, you consent to the collection and use of your personal information as outlined below.

Information We Collect

We collect the following types of personal information to provide our visa processing services:

Personal Identification Information: This includes your name, address, email address, phone number, and other contact details.
Visa Application Information: This includes your passport details, travel history, visa requirements, and other information necessary for processing your Singapore visa application.
Payment Information: If you use our payment gateway, we may collect payment details such as credit card numbers or bank information. However, we do not store your full payment information as it is processed by secure third-party payment providers.
Other Information: We may collect additional personal details that are relevant to processing your visa application, such as your travel dates, accommodation details, and purpose of travel.

How We Collect Your Information

We collect personal information from you in the following ways:

Directly from You: When you fill out forms on our website, submit documents for visa processing, or contact us via email, phone, or chat, you provide us with your personal details.
Automatically: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, and device information. This is done through cookies and similar tracking technologies to improve your experience on our website.
Third-Party Sources: We may also collect personal data from trusted third-party sources, such as government agencies or other service providers, to assist in processing your visa application.

How We Use Your Information

We use your personal information for the following purposes:

Visa Processing: To assist in the preparation, submission, and follow-up of your Singapore visa application.
Communication: To communicate with you about your visa application status, updates, and any necessary information regarding your trip to Singapore.
Payment Processing: To process payments for our services.
Customer Support: To respond to your inquiries, resolve issues, and provide customer support related to our services.
Improvement of Services: To enhance our website, improve the user experience, and better tailor our services to your needs.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, including any requirements set forth by the Singapore government.

How We Protect Your Information

We implement a range of security measures to protect your personal information. These measures include:

Encryption: We use secure encryption technologies to protect your sensitive information during transmission.
Access Control: We limit access to your personal information to only those employees or service providers who need it to process your application.
Data Retention: We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with any legal obligations.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Government Authorities: We may share your personal information with relevant Singaporean government agencies, such as the Ministry of Foreign Affairs, Immigration & Checkpoints Authority (ICA), or consulates, for the purpose of processing your visa application.
Service Providers: We may share your information with trusted third-party service providers, such as payment processors, data storage providers, or customer support tools, who assist us in providing our services. These third parties are obligated to keep your information confidential and are prohibited from using it for any other purpose.
Legal Compliance: We may disclose your personal information if required by law or to comply with legal processes, such as a court order or government investigation.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device when you visit a website. These cookies help us analyze website traffic, remember your preferences, and personalize your experience.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of some features of our website.

Your Rights and Choices

Under applicable data protection laws, you have the following rights concerning your personal data:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request corrections to any inaccurate or incomplete personal data we hold about you.
Deletion: You can request that we delete your personal data, subject to certain legal obligations that may require us to retain it.
Withdraw Consent: You may withdraw your consent for us to use your personal data at any time. However, this may affect our ability to provide you with visa processing services.
Opt-Out of Communications: You can opt out of receiving marketing or promotional communications from us by clicking the unsubscribe link in any email or contacting us directly.

If you would like to exercise any of these rights, please contact us using the contact information provided below.

Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. These third-party websites have their own privacy policies, and we are not responsible for the content or practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any changes to this Privacy Policy will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.